Privacy Policy

1. Who We Are

Chock-a-Block Storage Limited (“we”, “us”, “our”) is a company registered in England and Wales. Our registered address is 5 Brett Drive, Bexhill-on-Sea, East Sussex, TN40 2JP. We can be contacted by phone on 01424 732643 or by email at [email protected].

We are committed to protecting your personal data and handling it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

When you use our website or contact us, we may collect the following personal data:

• Your name
• Your email address
• Your phone number (if provided)
• The content of messages you send us via our contact form
• Technical data such as your IP address, browser type, and pages visited (via standard server logs and analytics)

3. How We Use Your Data

We use the personal data you provide to:

• Respond to your enquiries and provide quotes
• Administer your storage contract and account
• Send you service-related communications (e.g. payment reminders, access updates)
• Comply with our legal obligations

We will not use your data for unsolicited marketing without your explicit consent.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: where processing is necessary to fulfil a storage agreement with you
• Legitimate interests: to respond to enquiries and manage our business
• Legal obligation: where we are required to process data to comply with the law
• Consent: where you have given us explicit permission (e.g. for marketing communications)

5. Data Sharing

We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating our business (such as payment processors or IT systems), only where necessary and under appropriate data processing agreements. We will never share your data with third parties for their own marketing purposes.

6. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy, or as required by law. Enquiry data from non-customers is typically retained for up to 12 months. Customer data related to storage contracts is retained for a minimum of 6 years following the end of the contract in accordance with financial and legal record-keeping requirements.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Erase your data (the “right to be forgotten”) in certain circumstances
• Restrict how we process your data in certain circumstances
• Data portability — receive your data in a structured, commonly used format
• Object to processing based on legitimate interests
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected] or call 01424 732643. We will respond within one calendar month.

8. Cookies

Our website may use essential cookies required for the site to function correctly. We do not currently use tracking or advertising cookies. If this changes, we will update this policy and seek your consent where required.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption for all data transmitted via the contact form.

10. Complaints

If you have concerns about how we handle your personal data, please contact us in the first instance. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.